Introduction
The holiday home/hotel is not owned by Norliv, but by a third party (holiday home owner or the destination in question). Norliv is the party that makes the holiday home available to the guest on behalf of the holiday home owner/destination and at the expense of the holiday home owner/destination. Norliv has entered into an agreement with the holiday home owner or the destination in question, according to which Norliv has the right to mediate the rental of the holiday home.
Definition
The term holiday home is used for both cabins, holiday apartments and hotel stays.
1. The Agreement
1.1 The basis of the agreement
Together with the travel certificate and the invoice terms, these rental conditions constitute the agreement the guest enters into with Norliv.
Travel agencies, internet portals and other booking sites cannot enter into agreements that deviate from Norliv's rental conditions.
The agreement between Norliv and the guest is binding from when Norliv has confirmed the order.
Immediately after booking, Norliv sends a written confirmation of the order as well as other necessary documents. It is the guest's responsibility to check the confirmation, including that the arrival and departure dates are correctly stated.
2. Rental period
The arrival and departure times stated on the rental documents are valid at all times. The rental documents contain information about where and when the key can be handed over and when the holiday home is ready to move into.
Keys can only be handed over if the full rent has been paid and on presentation of the original rental certificate.
Arrival and departure times will be shown on the rental certificate/invoice.
On major arrival days, we cannot guarantee check-in at 17.00.
In special cases, if the subsequent guests do not arrive until later in the day, at some destinations it is possible to stay in the holiday home until a later agreed time. The same applies if the holiday home is available before 16.00/17.00 on the day of arrival. Both parts only by prior agreement and primarily apply to NHU cabins on Hafjell.
3. The holiday home
3.1 Use of the holiday home and land:
Unless otherwise agreed with Norliv, the holiday home may not be used for anything other than holiday purposes. It is prohibited to set up tents, caravans or the like on or near the holiday home grounds.
3.2 Number of participants
The holiday home may at any time be occupied by no more than the number of people stated on the rental certificate. The number also includes children regardless of age.
The holiday homes are furnished with real beds, which is why it is not possible to save up on a sofa, loft or similar, unless this is stated in the notes.
3.3 Domestic animals
Pets are only allowed in the cabins and apartments where it is stated on the cabin/apartment description that pets are allowed. If you nevertheless bring pets, the dog/guest will be rejected on arrival and the rental amount will not be refunded.
3.4 Smoking
Smoking is not permitted indoors in the holiday homes. Instead, you may smoke outside in the ashtrays. Claims for compensation are raised if this is not complied with.
3.5 Furniture and equipment
The holiday home is equipped with kitchenware, duvets/blankets and pillows.
3.6 Linen, towels etc.
Bed linen, towels, tea towels and dishcloths must be brought with you when renting a holiday home. However, the aforementioned can be rented at the destination. However, we recommend ordering this when booking or no later than 14 days before arrival.
An administration fee of DKK 200 will be charged when ordering bed linen, towels, kitchen towels, tea towels, cots and high chairs after booking.
3.7 Ski in/Ski out
Ski-in/ski-out means that you can ski from the holiday home to the alpine slope without having to walk far. For many holiday homes, the specified distance to hills is equal to the distance from the holiday home and to the ski road. Preparation of these depends on natural snow.
3.8 Internet/Wifi
Unless otherwise specifically stated in the description of the holiday home, there is no internet/Wifi in the holiday home.
We point out that in mountain areas there may be poor coverage and that you may experience outages.
3.9 Training/reserved slopes in Hafjell/Kvitfjell
Hafjell has the status of a national facility for technical disciplines, therefore we ask our guests to be aware that some slopes may be reserved for training/racing.
4. Prices and payments
4.1 Prices and fees
The prices for renting a holiday home/hotel are valid for the stated number of people in the desired period of time. The prices appear on the travel document/invoice.
The prices include electricity consumption and water unless otherwise stated.
All bookings are subject to a booking fee of DKK 95
4.2 Deposit
A deposit of 25% of the rental amount is charged, per holiday home/hotel stay.
Deposit is charged when ordering online or upon receipt of confirmation sent by email or post.
The deposit is part of the rental price and is non-refundable.
4.3 Payment
The remaining amount is paid no later than 55 days before arrival.
Bookings on Hafjell and Kvitfjell with at least 12 people must be paid no later than 70 days before arrival. However, this does not apply to NHU cabins on Hafjell.
When booking less than 55 days before arrival, the entire price of the journey is paid at the time of booking. However, 70 days before arrival for bookings on Hafjell and Kvitfjell, cf. above.
When paying a deposit or the entire price of the trip, Norliv's rental conditions are accepted at the same time.
4.4 Payment method
Payment can be made in the following ways:
1. Via online payment (Dankort, Visa card, MasterCard, Maestro card - see card on website). The amount is charged to the guest's payment card when the order/booking has gone through.
2. Manual invoice is sent by email after booking and paid via online banking. For this, an invoicing fee of DKK 200 is charged.
3. Payment can also be made by payment to our bank account either in Norway or Denmark (see www.norskhytteudlejning.dk under contact).
4.5 Price changes
Norliv reserves the right to increase the rental price proportionately if there are significant changes in exchange rates, taxes, VAT, transport costs (fuel etc.) and other unforeseen new or increased fees/taxes.
The price increase must be notified as soon as possible and no later than 20 days before departure.
If the invoiced price increases by more than 10%, the guest has the right to cancel the trip with a full refund.
5. Changes
In the event that the holiday home has been sold, or has been exposed to damage that makes the holiday home uninhabitable, Norliv reserves the right to change the terms of the event to the extent that the guest can be offered other similar services. This happens at no additional cost to the guest.
If the arrangement cannot be delivered in accordance with the confirmation and these conditions, and Norliv cannot offer the guest another equivalent service, the guest has the right to cancel the agreement. The guest also has the right to cancel the agreement if the conditions change to a significant disadvantage for the guest. In this case, Norliv will refund the full amount paid, however with deduction of any useful value the guest may have had.
The guest has the right to put another person in his place, which Norliv must accept, unless special circumstances speak against this. Such a relationship can, for example, be that the person does not meet the age requirement at the destination. When changing the order, Norliv is entitled to impose a change fee of DKK 200
If the agreement is transferred, the transferor and the transferee are jointly and severally liable towards Norliv, including any outstanding payments for the journey.
6. Non-payment
If the deposit or remaining payment is not received by Norliv at the latest by the date that appears in the confirmation, the order will be cancelled. Failure to pay is considered a cancellation, which is why the rules on cancellation cf. 7 enters into force
7. Cancellation/cancellation
Cancellation can only be made in writing by the guest, and is only effective from the time when Norliv has received written notification of this.
Non-payment cf. section 6, however, will be considered by Norliv as a cancellation, and will be processed according to the provisions below.
The deposit is not refunded in case of cancellation.
If canceled later than 55 days before arrival, but 70 days before arrival for the following destinations: Kvitfjell and Hafjell (but not NHU cabins on Hafjell), the guest is liable for the full booking. The guest is thus obliged to cover all costs in connection with the booking.
In connection with the reservation/booking of a holiday home, the guest is encouraged to take out appropriate cancellation insurance.
The insurances can be taken out at the same time as booking a holiday home. The policies are taken out with Europæiske Rejseforsikring and the premium can be read on Europæiske Rejseforsikring's banner, which can be found at www.norskhytteudlejning.dk/rejseforsikring.
8. The guest's obligations
8.1 Age requirements
The guest must be at least 18 years old on the day the booking is completed. The person responsible for booking must be 25 years old when booking a stay at Hafjell. The age limit may vary for the other destinations, so please contact Norliv for clarification.
8.2 Rules of order and instructions
The guest must follow the rules of order, instructions, ski rules and regulations that apply to the destination in question.
Between 23.00 and 07.00 the guest must show consideration for noise and other conditions towards the other guests.
Norliv has the right to terminate the agreement with immediate effect if the guest or anyone in his company acts disruptively and/or causes damage to the holiday home or if the holiday home is used for a purpose other than that pursuant to section 3.1 agreed.
8.3 Keys
The guest must hand over all keys to the holiday home when returning home. Otherwise, Norliv reserves the right to replace the lock at the guest's expense.
9. Energy, electric cars and water billing
Unless otherwise stated in the description, all holiday homes are heated with electricity. Where there is a fireplace/burning stove, firewood can be bought in the area, upon booking or arrival.
The rent for the holiday home includes electricity consumption and water unless otherwise stated, cf. 4.1.
Electric cars are allowed not charged with electricity from the rental property.
10. Final cleaning
It appears from the confirmation/rental certificate whether final cleaning is included. In several holiday homes, final cleaning is mandatory.
10.1 Tenant's cleaning
In some holiday homes, it is possible to clean yourself upon departure.
The tenant is obliged to leave the holiday home in a tidy and thoroughly cleaned condition. Below this, the tenant must pay particular attention to cleaning the fridge, freezer, stove, oven, grill and sanitary installations.
10.2 Final cleaning
If cleaning is included in the rent, or if the tenant has ordered cleaning, this does not release the tenant from the obligation to do the dishes, empty the fridge, clean the oven and possibly outdoor grill, and clean up in and around the holiday home before departure.
Costs for missing or insufficient cleaning/and/or cleaning are carried out at the tenant's expense.
11. Damages
The guest must treat the rental property properly and hand over the rented property in the same condition as when it was handed over, with the exception of general deterioration due to wear and tear.
The guest is fully responsible for any damage that occurs to the holiday home and its furnishings if the guest or someone else who has been given access to the holiday home has shown carelessness.
12. Defects, complaints and remedies
The holiday home is left to the guest without defects. If, upon arrival at the holiday home, the guest notices insufficient cleaning, damage or defects in the holiday home, it is the guest's responsibility to report it immediately, as in the negative case the holiday home is considered to have been handed over to the guest without defects, and in the negative case the tenant loses the right to claim the defect.
The complaint must be submitted to the guide or reception at the latest on the following day at 10.00:XNUMX a.m.
Norliv has the right to remedy any errors and deficiencies.
In the event of a complaint, the guest is obliged to give Norliv a reasonable period of time to correct or improve any shortage or damage.
Departure from the holiday home before the end of the lease, without prior agreement with Norliv, is at the guest's own expense and risk. The guest thus risks canceling the tenancy unjustifiably.
Norlivg reserves the right, in connection with a complaint, if possible - and - at Norliv's decision - to remedy this by transferring the guest to another holiday home of similar price and quality.
13. Norliv as intermediary
The holiday home is not owned by Norliv, but by the holiday home owner. Norliv is the party that makes the holiday home available to you on behalf of the holiday home owner, and at the holiday home owner's expense and risk. If, contrary to expectations, a booking of the holiday home cannot be completed for reasons beyond Norliv's influence, e.g. as a result of forced auction, default on the part of the holiday home owner or the like, Norliv is entitled to cancel the lease against immediate repayment of the rent already paid to Norliv.
Norliv is, however, alternatively and at its own discretion, entitled to offer the tenant another similar holiday home in the same area and at the same price, if possible.
14. Force majeure and unusual events/circumstances
In the event that Norliv and/or the holiday home owner are significantly prevented from fulfilling obligations under the rental agreement as a result of force majeure and/or unusual events or circumstances, including as a result of, but not limited to, war, natural and pollution disasters , drought, other unusual weather conditions, epidemics, pandemics, quarantine, border closure or closure of defined geographical areas, food shortages or rationing, traffic conditions, stoppage of currency trading, strike or lockout, Norliv and/or the holiday home owner are entitled to cancel the rental agreement, and neither Norliv or the holiday home owner is then responsible for the failure to fulfill the rental agreement, regardless of whether the force majeure or the unusual events or circumstances could have been foreseen when the rental agreement was entered into.
In the event of such force majeure or unusual events or circumstances, Norliv is entitled to retain the rental amounts already paid by the tenant.
14.1
Due to the ongoing Corona epidemic, the force majeure rule comes into effect as far as CORONA/Covid-19 is concerned, as the pandemic can no longer be described as an unforeseen situation.
If you still choose to book a stay in Norway or Sweden, this is done at your own risk and the right to have the amount paid refunded will expire. This applies to new bookings made from 26 October 2020.
If you live in Norway or Sweden and want to book in your own country, the general rental conditions apply.
15. Change/cancellation of ferry, plane or other forms of transport
Norliv cannot be held responsible in the event of changes or cancellations of departures by ferry, plane or other means of transport.
To the extent that Norliv is reimbursed the amount from our business partners on this occasion, the full price of originally booked transport will be refunded. Norliv is of course helpful with alternative transport options. The guest bears the expenses and any price increases in this connection.
16. Reservation
Norliv reserves the right for any technical errors, printing errors in material and on the website, incorrectly set prices and obvious price errors.
Norliv also reserves the right for technical errors that may occur when booking. In the event of technical booking errors, the guest will be refunded 100% of the deposit.
Norliv cannot be held responsible for price changes on ski hire, lift tickets, ferry prices or discounts that are beyond Norliv's control.
In the event that a destination, city or partner introduces a tourist/environmental tax (tax per person) or this is introduced by legislation, the guest will be invoiced even after the guest's return.
17. Toll card
In some cases, a road barrier must be passed to get to the holiday home. Unless otherwise specifically stated in the confirmation, the rental price does not include a toll card, and it must be assumed that passage through the toll is at your own expense.
18. Other information
18.1. Right of withdrawal
This agreement is not covered by the rules on the right of withdrawal.
18.2 Separate agreement
If a special written agreement is entered into with Norliv, which deviates from the general rental conditions in one or more areas, Norliv's other rental conditions are not thereby invalidated.
19. Norliv's obligations according to the data protection regulation
In relation to data protection legislation, the data controller is Norliv Aps, CVR no. 34482446, Vestergade 41, 7700 Thisted. Any inquiry regarding data protection must be made in writing to the following e-mail address: norliv@nhu.dk.
Norliv processes the personal data you have provided in connection with your booking because it is necessary to be able to complete your booking and thus fulfill the rental agreement as well as to comply with legal obligations incumbent on Norliv.
We only store your personal data for the period it is necessary according to the relevant purposes or according to applicable legislation.
You have the right to be informed about and obtain a copy of the data Norliv has registered, to have such data changed if it is incorrect, to have it deleted if it is no longer necessary to fulfill the purposes for which they were collected or if the processing is illegal, as well as to request Norliv to limit the processing of your personal data.
20. Venue and choice of law
In the event of a dispute between the parties, the lawsuit is brought in accordance with the general rules of Danish law on local jurisdiction. The case is decided according to Danish law.
21. Travel guarantee fund
Norliv/Norsk Hytte Udlejning is a member of the Danish Travel Guarantee Fund. Member no. 2437.
These rental conditions have been made based on an ethical and moral consideration for both the tenant and the landlord. We will always work to ensure that our guests have a good holiday in our cabins and apartments!
Norliv ApS
Vestergade 41, 7700 Thisted, Denmark
Phone: +45 96 17 01 11
E-Mail: Norliv@nhu.dk
CVR: 34482446
Bank connection: Sparekassen Vendsyssel, Lemvig + Nordea Lillehammer - see website under contact.
See other contact information and opening hours on the website below contact.
Revised 1/6-2022 – HF